Frequently Asked Questions
Shipping Information
What Shipping Methods Are Available?
Choose from various shipping methods during checkout. We aim to provide timely delivery based on your selected option.
How Long Will it Take To Get My Package?
While we provide estimated delivery times, actual delivery may vary. Due to unavoidable circumstances . We will keep you informed of your shipment status and any potential delays.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website to see the current status and estimated delivery date of your order.
How do I place an order?
To place an order, simply browse our products and add the desired items to your cart. Proceed to checkout and follow the prompts to enter your shipping and payment information. Complete the purchase to finalize your order.
FAQ Second Version
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website to see the current status and estimated delivery date of your order.
How do I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact our support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
How do I exchange an item?
To exchange an item, contact our support team within the specified time frame (24 hours for damaged or incorrect items, 5 days for defective items). Provide details and photos of the issue. Our team will guide you through the replacement process.
What is your refund policy?
We accept returns and provide refunds for products that are damaged, defective, or incorrect. You must report the issue within 24 hours of delivery for damaged or incorrect items, and within 5 days for defective items. Contact our support team with photos to initiate the process. Refunds are processed after our team reviews and approves your request.
How do I subscribe to your newsletter?
To subscribe to our newsletter, enter your email address in the subscription box located at the bottom of our website or during the checkout process. You will receive regular updates about our products, promotions, and special offers.
How do I unsubscribe from the newsletter?
If you wish to unsubscribe from our newsletter, click the “unsubscribe” link at the bottom of any newsletter email. You can also contact our support team to be removed from our mailing list.